Join to apply for the Bank Sales & Service Representative (Universal Banker) role at First Citizens Bank

Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Sales Skills: Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Responsibilities





Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and at least 6 months experience in customer service and cash handling

Preferred experience: Sales, previous banking experience strongly preferred

Skills: Financial literacy, Knowledge of retail banking products and services

The base pay for this position is generally between $19.57 to $26.48 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality perks program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Seniority level
Not Applicable

Employment type
Full-time

Job function
Other

Industries
Banking and Financial Services

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📌 Bank Sales & Service Representative (Universal Banker) (Manitoba)
🏢 First Citizens Bank
📍 Manitoba