The LPF is a Multi-Employer Pension Plan (MEPP), established on February 23, 1972 to provide retirement advantages for employees belonging to agreements negotiated between employers and the Union, and employers and the Trustees of the Plan.

Job Description
The Member Services Representative works within the Member Services unit of the Pension Benefits Department and reports to the Pension Benefits Management Team. This role provides front-line customer service and administrative support to members, pensioners, beneficiaries, employers, and third parties by responding to inquiries, processing member requests, maintaining accurate records, supporting online services, and ensuring privacy and service standards are met.

Qualifications and Requirements

Minimum 2 years working in a customer service environment

Multilingual; English, Italian, Portuguese, French, or Spanish is an asset

Benefit Plan administration skills/experience is an asset

Post-Secondary Education (University Degree or College Diploma is an asset)

CEBS and/or PPAC certification is an asset

Skills

Strong verbal communication and business writing skills

Research and analytical skills

Ability to problem solve and recommend solutions as well as implement and execute

Promote quality improvement and teamwork

Adherence to timelines

Key Accountabilities

Provide front line customer service to membership through phone calls, walk-ins, and online platform

Have upfront dialogue with members to identify needs and assist as necessary

Assist Pensioners, Beneficiaries, and all other members or third parties who visit the Fund office

Validate and maintain Member security through security questions and Privacy Authorization Form

Process requests for Member History Printouts,



Annual Benefit Statements and Beneficiary Designation Forms

Process address changes for Active/Inactive/DP members via phone calls

Promote and provide support for online services; reset Passwords and requests for PIN Cards

Process requests for WSIB Authorization forms from Active/Inactive/DP members

Submit WSIB claim requests to WSIB or applicable workers Compensation Board

Processing completed WSIB forms and grant WSIB hours

Process requests to send Family Law Value Applications and cover letters to members and representatives

Provide forms to members upon request

Provide Pension Credits via phone calls and provide Pension Estimates / Projected Estimates reports to members upon request

Process additional tax requests from members (foreign and non-foreign)

Provide Self-Pay forms and process submitted self-pay requests

Process returned mail by contacting members, adding to Equifax and suspension

Validate returned Signature Letters from members

Perform reinstatement of Pensioners in reference to Signature Letters or address changes

Review and validate received Power of Attorney documents

Verify and grant Past Services credit as required

Provide Money follows the worker forms upon request

Provide Income Verification, Ineligible and Bankruptcy Letters

Receive and process Beneficiary Death notifications

Provide Annual Pension Adjustments reports for Contributing Employers

Provide reprints for annual tax receipts

Position Status
To fill an existing vacancy.

Equal Opportunity Employer
The LiUNA Pension Fund of Central and Eastern Canada is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, if you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

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📌 Member Service Representative (Ontario)
🏢 LiUNA Pension Fund of Central and Eastern Canada
📍 Ontario