Position Overview The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology.
Key Job Responsibilities Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.
Maximize revenue and adhere to event profit guidelines for all assigned business.
Meet client needs through attending client meetings and responding to client concerns, questions and problems.
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.
Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.
Effectively use ENCORE tools and resources to promptly respond to customer requests.
Ensure CRM is always accurate and up to date.
Facilitate strong information exchange with aligned venue leadership teams.




Job Qualifications Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience
Prior technology, sales, hospitality or event planning experience a plus
Technical aptitude and proficiency with computer software and programs
Solid written and verbal communication skills
Competency Group Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Work Environment Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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📌 Event Sales Coordinator -Fairmont Palliser (Alberta)
🏢 Encore Canada
📍 Alberta