What is the opportunity?
This role requires considerable proactive calling.

What will you do?

Consistently provide superior responsive service to client fax / e-mail / telephone requests

Consistently provide superior responsive execution and delivery of client transactions/requests

Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites

Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities

Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.





Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

What do you need to succeed?
Must-have

Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests

Exceptional customer service skills

Excellent communication skills, oral/written skills, good business writing

Strong organizational skills with the ability to multi-task and prioritize

Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook

Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)

Credit Experience is an asset

Nice-to-have

Resourcefulness and able to work independently

Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment

Robust problem solving skills with a sense of urgency

Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset

Strong knowledge of the mortgage process and Home Financing products is an asset

Job Details
Address: 810 UPPER GAGE AVE:HAMILTON

City: Hamilton

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

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📌 Mortgage Specialist Assistant (Ontario)
🏢 RBC
📍 Ontario