Customer Service Representative
Reporting Relationship: This position reports directly to the Contact Centre Manager.

Job Summary: This position requires a person with excellent communication, multitasking, and interpersonal skills. The main duty of the Customer Service Representative is to communicate and book appointments with Birchwood's current client base through texting, outbound calls, and email.

Shift Details: Monday - Friday, 9:00 am - 5:30 pm.

Qualifications

Proven customer service and communication skills

Highly organized with the ability to prioritize and execute urgent matters

Comfortable leveraging technology for most daily activities

Knowledge of the automotive industry is an asset

Previous call center experience preferred

Valid driver's license, clean driving record, and own transportation to work are required as the location is not on a bus route

What Birchwood Can Offer You

Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

Full benefits package including vacation time, company-paid extended health, dental/vision coverage,



and employee assistance - with flex plan options

RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

Career development opportunities & internal promotions

Learning & development opportunities

Wellness program

Corporate discounts & group savings plan

Volunteer program - Dollars for Doing

Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is committed to creating a diverse workplace and is proud to be an equal-prospect employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [email protected]

#J-18808-Ljbffr

📌 CUSTOMER SERVICE REPRESENTATIVE (Manitoba)
🏢 Birchwood Automotive Group
📍 Manitoba