Job Summary
GDI Ainsworth is seeking bilingual English/French‑speaking Customer Experience Representatives (CERs) who will provide high‑quality customer service to clients across North America using phone calls and emails.

Key Responsibilities

Receive calls or emails from clients for various service or operational requests.

Respond efficiently and accurately, explaining solutions and ensuring clients feel supported and valued.

Engage in active listening, confirming or clarifying information.

Meet or exceed call‑centre metrics while maintaining excellent customer service.

Create and complete work order and purchase order requests from all incoming communications.

Provide support on PCard administrative reports.

Manage Work Order requests, maintain the client portal, and adhere to SLA requirements.

Contact appropriate individuals for urgent or emergency requests to ensure timely resolution.

Focus primarily on requests from your location, while also handling requests from other North American regions.

Adhere to the company’s quality standards.

Qualifications

High‑school diploma (additional education or experience preferred).

Bilingual (English/French) proficiency required.

Exceptional customer‑service skills and active listening ability.

Strong verbal and written communication skills with a professional tone.





Ability to adapt quickly to changing situations.

Motivation to help others and gain their trust.

Proficient with computers and CRM software and strong typing skills.

Strong probing, empathy, and sense of urgency.

Excellent interpersonal skills.

Availability
Morning, afternoon, and weekend shifts are available. Shift discussion will occur if selected for interview.

Pay & Benefits
Pay range: $19.00 – $25.00 per hour (actual salaries vary based on education, experience, knowledge, skills, and market data). The base salary is one component of a comprehensive compensation package that includes short‑term incentives, health insurance, and other perks.

Comprehensive health, dental, and medical benefits, including wellness supports.

Registered Savings Plan (RSP) matching.

Generous vacation.

Service milestones and peer recognition rewards.

Employee discounts and incentives.

Inclusive workplace that embraces diversity and belonging.

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply. Any reasonable accommodation of qualifications will be considered in accordance with our Accommodation Policy.

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📌 Bilingual Customer Experience Representative (Quebec City)
🏢 Ainsworth
📍 Quebec City