Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

Setting up, operating, and dismantling audio visual equipment at events as assigned.

Servicing trade shows, hotel conventions, and staging events.

Verify completed purchase orders and that all required equipments were prepared.

Loading and unloading trucks; requires to lift heavy equipment.

Climbing stairs and ladders

Perform various control testings and troubleshoot equipments before the assigned event.

Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)

Walking during trade shows.

Driving defensively – cube vans and panel vans

Driving long distances (or as a passenger).

Handling equipment with care.

Complete reports on events as per company procedure

Representing the Company in a professional manner

As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.

Perform other duties as assigned.

Job Qualifications

High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio visual experience is required.

Set up knowledge of the following equipment is required:

Portable Sound Systems ( speakers, mixers and equalizers )

Wireless Microphones

Audio Cassette and CD Players

LCD Data Projectors and Monitors

Computer Interfaces and Switchers

Betacam and VHS Players

Large Projection Screens and Scaffold towers

Industrial Video Cameras

Video Lighting Equipment

Simultaneous Translation Equipment

Fastfold Screens

Cameras

Risers/Staging

Solid Client Service and interpersonal skills





Professional Appearance and behavior

Able to work under pressure with tight delays

Analytical and problem resolution skills

Organizational Skills

Valid driver’s license

Competencies (by Core Values)
Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Hourly Pay
$22.55 per hour. Compensation is based on qualifications, location, travel, experience, skills, and may include overtime, bonuses or incentives.

Additional Information
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

Work Environment

Warehouse

Event venues

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse workplace and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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📌 Technical Services Representative, Metro Toronto Convention Centre (Union) (Ontario)
🏢 Encore Canada
📍 Ontario