Guest Services Captain
Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent , full-time position, starting in August 2026 .

Starting Rate of Pay: $20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include

Lead and supervise the Guest Services team while ensuring all service standards are followed

Handle guest concerns and react quickly, logging and notifying proper departments

Attend regularly scheduled departmental meeting

Assist in managing the departmental budget and scheduling colleagues accordingly

Balance operational, administrative and colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

Valid Class 5 BC Drivers License

Valid Class 4 BC Drivers License (preferred)

Previous leadership experience in Guest Services





Previous Property Management System experience preferred

Proficient in MS Office

Job Perks & Benefits

Subsidized staff accommodation provided

Complimentary meal in our staff cafeteria per shift

Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide

Hotel leisure advantages including Golf/Ski passes

Visa Requirements
To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

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📌 Guest Services Captain (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia