Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women's experience in today's society, our programs seek to address a range of issues in a woman's life that may contribute to substance use and gambling concerns.

Position Purpose
The Housing Support Worker provides front‑line, client‑centred support to women and gender‑diverse individuals living in Jean Tweed's supportive housing programs. Working within a multidisciplinary team, the role focuses on housing stability, harm reduction, life skills development, crisis intervention, and connection to community resources. The position is grounded in trauma‑informed, anti‑oppressive, and strengths‑based practice.

Rate of Pay
$24.59 - $28.93

2 Full‑time positions available* (10‑hour shift)

Schedule

Tuesday to Saturday, 3:00 pm–1:00 am

Sunday to Thursday, 11:00 pm–9:00 am

How will you help to get us there?
As a Housing Support Worker, you will provide:

Client Support & Engagement

Provide individualized, trauma‑informed support to residents to promote housing stability and wellbeing

Conduct client check‑ins, wellness assessments, and support planning

Support clients in developing and achieving personal goals related to housing, health, recovery, and community integration

Encourage client participation in decision‑making regarding housing and support plans

Provide life skills support, including daily living, budgeting, meal preparation, personal care, and tenancy skills

Monitor mental health and substance use needs and respond appropriately using harm‑reduction principles

Crisis Intervention & Safety

Identify, assess, and respond to crisis situations, including mental health crises, overdoses, or conflict

De‑escalate challenging situations while maintaining safety for clients, staff, and visitors

Administer emergency interventions as trained (e.g., CPR, Naloxone, CPI Training)

Proactively observe and respond to early signs of distress or agitation

Case Coordination & Advocacy





Collaborate with internal team members, case managers, and external service providers

Support referrals to community resources including healthcare, income supports, legal aid, and social services

Advocate for clients within systems to support housing retention and access to services

Maintain accurate, timely, and confidential documentation in client records

Program & Team Support

Work collaboratively within a multidisciplinary, women‑centred team

Participate in shift handovers, team meetings, and program planning

Contribute to a supportive, inclusive, and respectful living environment

Support program activities, community building, and group initiatives

Administrative & Operational Duties

Complete required documentation, incident reports, and data entry

Assist with intakes, orientation of new residents, and program administration

Support housekeeping, meal preparation, and maintenance reporting as needed

Other duties as assigned

Organizational

Conduct job responsibilities with a commitment to harm reduction, trauma‑informed, women‑centred and anti‑oppressive practices

Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor

Adhere to the policies and procedures of The Jean Tweed Treatment Centre

Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Treatment Centre

Maintain a client service orientation including learning about and addressing client needs and concerns

Work collaboratively including respect others, sharing information, consulting and celebrating shared successes

Demonstrate accountability by holding self‑responsible and following through on commitments





Support inclusion and equity by respecting others, embracing diversity and addressing oppression

Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills

Requirements

Diploma or Degree in Social Work, Social Services or equivalent qualification

Experience working with women facing housing instability, mental health challenges, trauma and substance use

A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or Supportive Housing

Expertise in providing supportive counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, and substance use

Working knowledge of community resources such as health care

Ability to work collaboratively in complex community settings

Ability to use a range of technological tools, e.g. online reporting systems, videoconferencing etc

Ability to work independently with minimal day‑to‑day supervision

Crisis intervention skills, with well‑developed problem‑solving abilities and interpersonal skills

Excellent oral and writing skills

First Aid/CPR certification

Vulnerable Police Sector check

Ready to apply?
We thank all applicants, however, only those being considered for an interview will be contacted. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process.

We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.

Advantages

Life Insurance

AD&D; (Accidental Death & Dismemberment)

Long‑Term Disability (LTD)

Extended Health Care

Dental Coverage

Employee Assistance Program (EAP)

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📌 Housing and Support Worker (Ontario)
🏢 The Jean Tweed Centre
📍 Ontario