Organization Overview
Vivo is a registered charity that operates a leading recreational facility in north-central Calgary, Vivo. Vivo for Healthier Generations Society is responsible for stewarding Vivo’s mission, vision, values, charitable purpose, and commitment to our employees, members, guests, community partners, and government stakeholders. Vivo empowers individuals and families with the knowledge, resources, and opportunities to build lifelong healthy habits and stronger connections to community. Vivo offers a wide range of spaces, programs, and services designed to support physical, social, and emotional wellbeing, including fitness and wellness facilities, aquatic amenities, gymnasiums, climbing spaces, ice rinks, and community gathering spaces. Through these programs, services, and community partnerships, Vivo strives to create meaningful experiences that inspire healthier generations while supporting the long‑term sustainability and social impact of the organization.

Position Title
Fitness Consultant

Employment Type
Full-Time, Part Time, Permanent

Reports To
Fitness Coordinator

Core Accountability
Create a protected, welcoming, and engaging fitness environment while supporting members and guests in achieving their health and wellness goals. Deliver exceptional customer experiences, promote participation in Vivo programs and services, and support the day‑to‑day operation of fitness spaces.

Primary Responsibilities
Member & Guest Experience

Build strong relationships with members, guests, and the community

Welcome and support members in a professional, inclusive, and approachable manner

Conduct facility tours and orientations for new and prospective members

Promote fitness programs, personal training, memberships, and services

Respond to questions, concerns, and feedback with professionalism and empathy

Foster a respectful, welcoming,



and community‑focused environment

Take initiative to exceed member expectations and create a strong sense of belonging

Fitness Floor Operations

Monitor fitness areas to ensure safe and appropriate equipment usage

Provide basic fitness guidance, spotting assistance, and member support when needed

Prepare fitness spaces and studios for scheduled classes and programming

Maintain cleanliness, organization, and presentation of fitness areas and equipment

Conduct equipment and facility checks and report maintenance concerns promptly

Monitor schedules and bookings through Avocado to ensure operational accuracy

Organize and maintain storage and equipment areas

Health & Safety

Follow all safety, sanitation, and disinfection procedures

Respond to incidents and emergencies, including administering first aid when required

Complete incident, occurrence, and witness documentation accurately and promptly

Educate members on facility rules, safety expectations, and respectful behaviour

Support Security & Engagement Officers during escalated situations or emergencies

Identify and respond to unauthorized access or safety concerns promptly

Teamwork & Operational Support

Collaborate with team members across departments to support seamless operations

Provide cross‑functional support to other teams when operationally required

Record and track facility usage statistics and operational observations

Participate in in‑service trainings, meetings, and ongoing professional development





Maintain a professional appearance, attitude, and work ethic while on shift

Support a positive team culture through accountability, communication, and collaboration

Perform other related duties as assigned to support operational success

What Success Looks Like

Members feel welcomed, supported, and connected to Vivo

Fitness spaces are clean, organized, safe, and operating effectively

Guests receive timely, professional, and positive customer service experiences

Safety standards and operational expectations are consistently maintained

Team members work collaboratively to support a high‑quality member experience

Key Mindset

Lead through service — create meaningful and positive member experiences

Safety first — maintain a safe, respectful, and inclusive environment

Be proactive — identify opportunities to support members and operations

Own the experience — take pride in the facility, the team, and the member journey

Qualifications

Minimum 2 years of experience in fitness, recreation, or customer service environments

Working toward or completion of post‑secondary education in Kinesiology, Recreation, Health Promotion, or a related field is considered an asset

Alberta Fitness Leadership Certification (AFLCA), canfitpro (PTS), or equivalent certification is preferred

Current Standard First Aid and CPR‑C/AED certifications required

Strong customer service, communication, and conflict resolution skills

Comfortable working in a fast‑paced, team‑oriented environment

Experience with Microsoft Office and registration/scheduling software (e.g., Avocado) is considered an asset

Ability to lift and move equipment up to 50 lbs as required

Valid Police Information Check with Vulnerable Sector Search completed within the past 2 months upon hire

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📌 Fitness Consultant (Alberta)
🏢 Vivo for Healthier Generations
📍 Alberta