Shelter Resource Worker

Date: Jul 8, 2026

Location: Surrey, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: Gateway Shelter – 7 minute walk from Gateway Skytrain Station

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays.

Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice.

Probationary/qualifying period will be 488 hours with mid and end point reviews.

Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours.

Salary: $29.62 - $31.40 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24‑hour, 7‑days‑a‑week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter and will connect with public service agencies relevant to the needs of the shelter guests.



This role requires the ability to maintain a clean‑shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half‑mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

Job Duties

Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers

Accept referrals, and identify and share information with a variety of Lookout’s external resources

Refer guests to a variety of community services

Interview and provide basic necessities; ensuring a protected and supportive environment for all

Complete required records and maintain statistical data

Support others in the shelter who are in need of assistance

Provide assistance for new staff

Job duties are complex and may have a few disagreeable factor

Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted

Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience





Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction

Must have current Occupational First Aid Level 1 Certificate

Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset

Ability to work independently or in a team setting

Strong ability to manage stress and organize workload

Excellent communication, writing, documentation, and organizational skills

Understands and maintains clientele/worker boundaries

Ability to work with disadvantaged and challenging adults in a diverse workplace

Strong physical and mental ability to perform work tasks and operate job related equipment

A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use

Criminal Record Clearance – Vulnerable Sector required

Closing Date
Applications will be accepted until August 9, 2026 at 5:00 pm .

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

All qualified applicants welcome to apply. Those shortlisted will be contacted.

c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

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📌 Job Title Shelter Resource Worker (British Columbia)
🏢 Lookout Housing + Health Society
📍 British Columbia