Summary
Serves as the initial point of contact for multiple hospitals via the hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and managing various emergency response codes and plans. Ensures prompt and accurate contact with customers via standardized scripts and procedures. Delivers world‑class customer service in a high‑stressed, fast‑paced work workplace. Monitors various alarm systems, makes appropriate overhead announcements to respective locations when needed, and documents/logs emergency response codes and alarms. Dispatches emergency response requests by following established procedures, which may include contacting 9-1-1.

Minimum Qualifications

1 year of previous customer service and/or emergency response experience.





Basic experience using Microsoft Office or other computerized systems.

Proficiency in Customer Service and Emergency Response modalities within 240 hours of training.

Maintains appropriate logs.

Demonstrates critical thinking, is self‑motivated, can multi‑task between various systems, supports service objectives, and responds to high‑stress emergency code situations with empathy.

Education

HS Graduate or equivalent GED.

Facility: BayCare Health System, Customer Communications‑HSS

Location: BayCare System Office West

Status: Full Time, Exempt: No

Shift Hours: 2:00pm - 10:30pm Sun - Thurs

Shift: Shift 4

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled

#J-18808-Ljbffr

📌 Customer Communications Specialist (Newfoundland and Labrador)
🏢 BayCare Health System
📍 Newfoundland and Labrador