Overview
Join to apply for the LensCrafters - Team Lead role at LensCrafters .

General Function
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities
While working in Retail

Ensure the LensCrafters team provides unsurpassed Customer Service

Proactive & solution driven, accurate execution & product knowledge

Assists customers with selections, provides recommendations, assists sales associates

Serves as a responsible alternate store key holder

While working in Lab, if applicable

Custom fits glasses & precisely place prescription in lenses

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology

Ensures finished eyewear meets optical standards & customer requirements

Creates a protected working environment for all, demonstrates safe work practices

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

HS diploma/GED

Strong optical & retail experience





Knowledge of current optical theory & merchandise

Strong communicator & listener

Strong inter-personal skills

Strong basic math skills

Sales skills

Problem solving ability

Familiarity with cash register, computers & calculators

Leadership & training experience

Edging & mounting experience

Basic optics knowledge & optical measurement experience

Preferred Qualifications

State licensure (if applicable) &/or ABO Certification in non-licensed states

LensCrafters Final Eyewear Inspector Certification

LensCrafters Quality, Fitting & Adjusting Program

Optical machinery/instruments experience

Customer service experience

AccuFit Digital Measurement System certification

Knowledge of current store merchandise & lens options

Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Marketing Services and Retail

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📌 LensCrafters - Team Lead (Ontario)
🏢 LensCrafters
📍 Ontario