$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Amended - Client Liaison Agent - 21 Unilingual and 3 Bilingual (English/French) Opportunities
Ministry of Children, Community and Social Services

Family Responsibility Office

Toronto

Join the Family Responsibility Office (FRO) team and make a positive impact!

As a Client Liaison Agent, you will help families plan for their future, achieve stability, and build brighter tomorrows. This rewarding role offers personal growth, meaningful connections, and a supportive team setting, all while making a real difference in the lives of individuals and families in need.

Check out this OPPORTUNITY OVERVIEW to learn more about the Client Liaison Agent role!

IMPORTANT APPLICATION ASSIGNMENT

Please read and answer the question below. Your response must be under 250 words and included with your application. Submit your response as one document together with your cover letter and resume for Job ID 245206.

NOTE: Applications without a response to this question will not be considered.

The Client Liaison Agent role at the Family Responsibility Office (FRO) is important and fast‑paced. It requires strong attention to detail while handling a high volume of work and meeting tight timelines. Some tasks may be repetitive, and you must follow established procedures carefully. At the same time, you need to effectively provide client service over the phone to clients throughout the day, requiring you to possess strong communication and interpersonal skills to work effectively with a diverse client group. Using examples, describe how your experience and personal qualities meet these requirements.

About the job
As part of our team at FRO, you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:

Communicating and providing service to the public, promoting a positive client experience.

Handling client calls and addressing client correspondence from our case management system.

Building relationships with clients and stakeholders, addressing issues, and promoting compliance.

Collecting support payments on compliant cases.

Maintaining case files and recording clear notes on issues, actions, and next steps.

Performing follow‑ups and clarifying payment issues.

Client Relations, Interpersonal, and Communication Skills





Provide high‑quality client service in a fast‑paced environment.

Empathize with clients and de‑escalate sensitive issues.

Explain complex matters in plain language.

Analytical and Problem‑Solving Skills

Review client inquiries and provide accurate information.

Identify and apply key terms of court orders.

Proactively manage client case files.

Develop solutions to enhance the client experience.

Organizational and Time Management Skills

Handle a high volume of work.

Prioritize tasks to meet targets and deadlines.

Work collaboratively in a supportive team environment.

Technical Knowledge

Interpret and apply policies and procedures.

Understand legislation to explain support requirements.

Develop knowledge of courts and legal systems.

Use computer applications and financial databases.

Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti‑racist, accessible and diverse workplace:

diversity,



equity and inclusion initiatives

accessibility

Anti‑Racism Policy

What we offer
Our managers foster a supportive and cooperative environment through open communication, an open‑door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

A career that can grow across ministries and job functions

Flexible learning and developmental opportunities, including education and mentorship programs

A comprehensive compensation and benefits package

Base salary that aligns to market trends with performance‑based pay and scheduled salary progression

Tailored work arrangements, including opportunities like flex hours, self‑funded leave and more

A modern, friendly and accessible physical work workplace

Additional information
Apply by:

Tuesday, July 21, 2026 11:59 pm EDT

21 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

3 Bilingual English/French Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

About security checks
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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📌 Amended - Client Liaison Agent - 21 Unilingual and 3 Bilingual (English/French) Opportunities (Ontario)
🏢 Fonction publique de l'Ontario
📍 Ontario