Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.

May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

Wear safety protection equipment as provided in line with department regulations and any local legislative requirements.

Handle and store chemicals in line with hotel regulations and any local legislative requirements.

Greet and acknowledge guests.

Notify supervisor when service is complete so rooms may be sold or occupied; report any room unable to be serviced to supervisor according to established procedures.

Report to supervisor needed repairs or unsafe conditions.

Follow established safety procedures at all times; immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.

Respond to guest complaints, special requests and take action to ensure guest satisfaction.

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

Report, turn in,



and/or log all lost and found items according to established procedure.

Physical Demands

Carry or lift items weighing up to 45 pounds (20 kilograms) and ability to push/pull medium to large weights/objects.

Frequently stand up and move about the facility.

Frequently handle objects and equipment to maintain the facility.

Frequently bend, stoop, and kneel.

Be able to work alone as well as be a team member.

Other Requirements

Communication skills used frequently when interacting with guests and employees.

Basic reading, writing, and math abilities used often when reading room assignments, completing checklists, replacing room linens and amenities.

Have the ability to work a adaptable schedule including nights, weekends and/or holidays.

Flexible Language Requirement

French not required.

Schedule

8-hour shift

Day shift

Evening shift

Monday to Friday

Weekend availability

Location

St. Catharines, ON L2N 3Z8 : reliably commute or plan to relocate before starting work (required)

Experience

Must have large-volume, hotel housekeeping experience

Accessibility Accommodation Notice
Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.

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📌 Housekeeping - Room Attendant (Ontario)
🏢 Push Operations
📍 Ontario