At Rogers, we put our customers first in everything we do! Our Field Operations team provides top‑notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

We have an exciting opportunity for a System Technician working out of Hinton, AB and supporting surrounding areas Hinton, Jasper, Edson, reporting to the Manager of Operations. The successful candidate will be responsible for supporting millions of customers with Xfinity high‑speed Internet, Xfinity TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside‑plant network to deliver an exceptional customer experience on a continual basis.

What You'll Do

Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming

Servicing and maintaining products with in‑home support for customers by educating them on the best Rogers has to offer

Operate test equipment related to the maintenance of 2‑way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators

Maintain accurate system records and support documentation regarding all work orders

Work with various internal departments to collaborate and resolve complex, customer‑impacting issues in an effective and timely manner

Various other duties as required

What You Bring





A valid full class‑5 driver’s license

Demonstrates behaviors, which support the Key Success Factors Accountability, Adaptability & Customer 1st

Comfortable working outside year‑round

Ability to work various shifts including evenings, out‑of‑town work, rotational on‑call duties, weekends and statutory holidays when required

Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces

Customer‑centric focus, and commitment to quality control excellence

Technical acumen, with a desire to stay up‑to‑date on the latest industry trends

Always performs work with safety on top of mind and adheres to all safety requirements

Requirements
To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must transparent a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. In certain provinces (e.g., British Columbia), you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory completion to the Company before your start date.

Job Details

Title: System Technician

Location: 104 Wanyandi Avenue (7760), Hinton, AB

Field areas: Hinton, Jasper, Edson

Schedule: Full time

Shift: On call

Travel: Up to 25%

Employment type: Regular position (not contractual)

Background checks: Canadian Criminal Record Check, Credit Check, Drivers Abstract

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📌 System Technician (Alberta)
🏢 Rogers Communications
📍 Alberta