Bilingual (French/English) Customer Experience Coordinator
Toronto, Ontario, Canada

We are looking for a self-starter with amazing attention to detail to help our customers have an incredible experience before, during and after their course at one of our 50+ EF International Language Campuses.

As a Customer Experience Coordinator, you will support Canadian students and parents from the time of enrollment until the student returns to make sure every aspect of their course is seamless and positive. Our customers range from young teens to retirees and everything in between, so you will need to provide fantastic service to an array of customers.

As a Customer Experience Coordinator, you will also work alongside our sales team to increase customer retention and satisfaction. Additionally, you will maintain close relations with our global operations colleagues at our 50 campuses abroad to ensure prepared student arrivals, to implement course modifications, and to find solutions for any on-program issues. You will also support the marketing team through promotional initiatives, materials management, event coordination and more.

We would like to get to know you if you enjoy helping students and changing their lives! You will be part of a quality oriented multi-skilled sales team that believes that nothing is impossible. If you like bringing results, you want to start an international career and you are passionate about education and traveling, apply!

Note: Around half of our Canadian customers speak French as a first language, so fluency in French and English is essential for this role.

Key Responsibilities





Serve as main point of contact for students enrolled in programs as well as their parents

Manage pre-departure enquiries, course modifications and program complaints to ensure high levels of customer satisfaction

Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues

Manage and collect course payments

Ensure all necessary forms and paperwork are collected

Help students obtain any necessary visas and study permits

Collaborate in customer retention through emailing, phone calls and online meetings

Coordinate flight and travel details

Indirect sales through up-sell

Continuously manage and prioritize multiple tasks and work efficiently under pressure

Work as a team-player to best respond to customer needs

Consistently demonstrate a positive attitude in approaching challenging situations

Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad

Requirements

Bachelor's Degree

Fluency in French and English

Previous office internship experience desirable

Solid attention to detail

Customer-centric approach

Comfortable leading difficult conversation by phone

Goal oriented

Problem solving mentality





Creative with an entrepreneurial mindset

Self‑motivated and ambitious, strong ability to manage and complete projects with minimal direction

Ability to prioritize, meet challenging deadlines and perform under pressure

Study abroad experience is preferred

All positions are subject to a criminal background and/or reference checks, as applicable

Why you'll love working here: Perks, Benefits, and more!

Work in our light‑filled, conveniently located downtown office where you'll be part of a fun, fast‑paced and collaborative team, working together to make an impact. We were voted one of Greater Toronto's Top Places to Work 3 years in a row. Enjoy free coffee and snacks!

Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts

Participate in social networking opportunities by joining one of our many employee‑run social groups such as book club or movie club, or any of our "EFinity" resource groups

Enjoy four weeks paid vacation, to rest, relax or adventure – plus 11 paid holidays

Grow your savings with a 20% company match on your RRSP contributions (25% after 5 years)

Excellent health, dental, and vision coverage, along with life and disability insurance

Wellness benefits, including an annual $500 healthy lifestyle reimbursement

EF program discounts including travel, language schools, childcare, and more

Discounts at local venues and businesses

Compensation: $47,000 annually

#J-18808-Ljbffr

📌 Bilingual Customer Experience Coordinator (Ontario)
🏢 EF
📍 Ontario