Become an Operations and Customer Experience Manager at Mark’s, focusing on team leadership and operational excellence. This role is key to delivering top-notch customer service and effective eCommerce operations.

As Mark’s Operations and Customer Experience Manager, you will lead your team in providing exceptional service while supporting operational functions. Your responsibilities will include launching training programs, managing B2B processes, and ensuring compliance with internal policies. Strive to create a positive work setting that fosters team unity and success.

Key Responsibilities:
• Lead team training and customer service initiatives
• Oversee eCommerce and inventory processing




• Ensure adherence to operational policies and procedures
• Manage scheduling and shipping compliance
• Assist store functions in the absence of the Store Manager

Requirements:
• 3-5 years of experience in retail management
• Proven leadership and mentorship skills
• Superior organizational and communication skills
• High energy and enthusiasm for success
• Basic computer literacy required

Drive exceptional operations and customer experiences with Mark’s as Operations and Customer Experience Manager.
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📌 Operations and Customer Experience Manager (Newfoundland and Labrador)
🏢 Mark's Work Wearhouse
📍 Newfoundland and Labrador