Work Location: Ottawa, Ontario, Canada

Hours: 0

Line Of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Job Description
Can you bring your charming self to work and make customer interactions delightful? Process financial transactions accurately and provide excellent customer experience. As a Customer Experience Associate, you will understand and meet customer needs while promoting banking solutions.

In This Role, You Will:

Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.

Understand and determine customer needs to recommend appropriate solutions, exercising discretion in confidential matters.

Respond to and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately.

Connect personally with customers to advise them clearly on banking solutions and processes.

Help build a positive,



diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, remaining dedicated, and keeping everyone informed on routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

Job Requirements

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.

Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.

Go‑getter who exercises initiative and is accurate and detail‑oriented, handling several tasks and changing priorities.

Energetic communicator with established customer‑experience skills, able to connect verbatim and in writing with diverse individuals calmly, courteously, and effectively.

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