Case Manager, Women's Recovery (Permanent, Full time)
Locations
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Description
Are you ready to bring hope, structure, and spiritual care to women taking courageous steps toward stability and independence?

The Case Manager is responsible for the women in the Sanctuary Stabilization program from intake to discharge. This position makes the first contact with those who have been referred to the Sanctuary and conducts interviews, provides tours, introduces new participants to the Program, updates ShareVision, assists with intake/discharge tasks and orientation. You will create and maintain networks with external partnering organizations and regularly attend meetings with Sheway, Richer, FIR Hospital, and other external service providers. You work with participants individually to increase the likelihood of success for recovery and/or independent living while ensuring adherence to program guidelines and policies. The Case Manager performs client assessments to gather information and identify areas of concern, helps participants develop plans for next steps, connects them with appropriate resources and may even advocate on their behalf with government agencies or external service providers.

The Case Manager takes a faith‑based approach, ministering to these women, forming relationships, loving them, praying, declaring the good news of Jesus Christ and making disciples, as well as assisting with practical needs such as referrals for recovery, program involvement, and housing. In addition, this position may plan, lead a devotion or group session, teach classes, and may be required to give direction to other staff from time to time.

This is a permanent, full‑time position (37.5 hours per week). The starting range for this position is $28.96 to $31.64 per hour. Due to the nature of the participants, we serve, only female candidates will be considered for this position.

Main Duties & Responsibilities
Case Management (40%)

Assist participants in establishing goals, monitoring progress, and preparing a case plan for their next steps (housing, employment, addiction services, life skills, health, education or other case‑specific needs) and refer them to the appropriate community resources for achieving these goals.

Document all relevant case notes and maintain accurate case files and records for future reference.

Analyze, screen, interview, and process all intake applicants.





First point of contact upon arrival: complete paperwork, introduce and orient to the new building and complete/assist bed bug protocol, key system etc.

Assist each participant with discharge, including research, referrals, and administrative support.

Program Support (30%)

Provide care, direct consultation and spiritual guidance to participants who reside at the Sanctuary, supporting their emotional needs and practical requests as needed.

Lead group sessions, classes, motivational meetings as required.

Takes an active role in proactively and reactively defusing and deescalating aggressive situations, monitoring sobriety of participants and visitors, and reporting to the supervisor.

Be knowledgeable of all policies, procedures, and the curriculum of Sanctuary Stabilization and related documentation, applying it consistently.

Build relationships with participants and encourage them to explore Christianity, including facilitating a devotional when required.

Advocacy (10%)

Advocate for participants, providing needs assessments, coaching, skills training and crisis management. Cultivate community contacts.

Partner with outside agencies, government ministries, individuals, and families, including meetings on and off‑site regarding the current and future well‑being of the Sanctuary participants and their children (if applicable).

General (10%)

Participate in staff meetings, training and spiritual development opportunities, and perform other duties as required by your Supervisor.

Perform other duties as required by your supervisor.

Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.

Cover absences within the Sanctuary Program staff as needed, which includes the following duties: Social Worker, Case Manager, Care Team Supervisor.

Qualifications

Agreement with UGM’s Mission Statement and Statement of Faith.

A vibrant and growing relationship with Jesus Christ, our Creator, as Saviour and Lord.





Related post‑secondary education required.

2‑3 years of related work experience required, with knowledge of issues related to poverty and addiction.

Consideration may be given to alternate combinations of lived experience and education.

At least 20 hours of training in counselling, crisis and conflict resolution, psychosocial intervention for substance use disorders, and trauma‑informed practice.

Experience with therapeutic approach to motivational interviewing and an understanding of Stages of Change.

Experience working in a community organization, foundation or ministry.

Experience with Indigenous participants, working in a multi‑ethnic and socially diverse community is an asset.

Excellent English skills (verbal, writing, and reading).

Strong interpersonal skills.

Able to work well as a team member as well as independently; self‑motivated and disciplined.

Able to maintain a high level of confidentiality within the organization and its clientele.

Able to manage time effectively and appropriately.

Working Conditions
Work is generally performed indoors, with up to 30% of the time spent outdoors in all types of weather.

Physical Requirements: duties require extended periods of standing and/or walking; occasional climbing, pulling/pushing items, lifting/carrying items, keyboarding, reaching with hands and arms, stooping, kneeling, crouching or crawling. Employees must look at a computer screen for up to 50% of the time and lift up to 35lbs occasionally.

Work Conditions: environment is generally favorable, lighting and temperature adequate, normal dust, odor, fumes, and noise. The position may require exposure to cold, heat and water. The candidate is required to work in an environment often dealing with participants in crisis. Ability to function independently and manage multiple tasks including emergency situations is expected.

Hours of Work: works weekday daytime shifts; some scheduled days off may be required; moderate overtime and statutory holidays may be required.

Interaction with public: frequent interaction with upset or abusive individuals; may involve exposure to bodily fluids, lice, and bedbugs; hearing troubling stories may cause emotional issues including vicarious trauma.

Other: candidate must be subject to criminal record check and submit a current driver’s abstract.

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📌 Case Manager, Women's Recovery (Permanent, Full-Time) (British Columbia)
🏢 Union Gospel Mission
📍 British Columbia