Location: 180 Basaltic Road, Vaughan ON L4K 1G6

Department: Logistics

Job Post Summary
Date posted: July 9, 2026

Pay: CA$53,000.00 per year

Role Summary: The Warehouse Operations Support Specialist plays a hands‑on role in improving how warehouse operations use WMS tools, processes, documentation, and training. Working with the Operations Development Manager and cross‑functional teams, this role helps review current processes, test system changes, support users, and turn business requirements into practical warehouse workflows across J.D. Smith facilities.

Hours of work: Monday through Friday, 9:00 am to 5:30 pm.

Key Responsibilities

This position is ideal for someone who enjoys working with warehouse teams, learning how systems support day‑to‑day operations, solving process issues, and helping users adopt new or improved ways of working.

Participate in the design, configuration, testing, and training of new software applications and WMS functionality.

Test new or changed system functionality in a sandbox environment before deployment.

Review existing client processes and identify how they should be adapted into WMS and operational workflows.

Develop clear written procedures for WMS and operational tasks, including administrative, RF, and process-based activities.

Provide and coordinate WMS training for new and existing users, including training related to process changes.

Provide primary solution support to CSRs, supervisors, and managers as required.

Stay current on WMS changes and enhancements and communicate relevant updates to operations staff.





Support projects such as new warehouse account start‑ups, packaging projects, transitions from other 3PLs, system implementations, and process improvement initiatives.

Perform other related duties as assigned.

Qualifications and Experience

High school diploma required; post‑secondary education or a college degree is considered an asset.

Three to five years of related experience in 3PL operations, warehouse administration, WMS support, or a similar environment is preferred.

Experience with WMS administration, warehouse processes, user support, process documentation, training, or software testing is an asset.

Solid computer skills, including experience using WMS, Microsoft Office, and related business applications.

Strong organizational, time‑management, problem‑solving, and communication skills.

Able to work independently, manage priorities, and provide clear directions to others with confidence.

Work Requirements

Must have reliable transportation and be willing to travel to different facilities or off‑site locations as required.

Must be flexible with work schedules and adjust as required; some overtime may be required from time to time.





Must be willing to work in a warehouse environment as required.

We have company‑paid benefits, a pension plan, and overtime. If you are looking to join a company that values your work ethic and appreciates your drive, we would love to hear from you!

Please note that the successful candidate will be subject to reference and employment verification checks prior to receiving an offer of employment.

Benefits

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On‑site parking

Paid time off

Profit sharing

JD Smith is an equal opportunity employer that is committed to a diverse and inclusive workforce. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

Artificial intelligence is not used to screen, assess or select applicants.

Ready to move your career forward with a leader in logistics?
At JD Smith, our people drive our success. We’re always on the lookout for dedicated, forward‑thinking individuals who are passionate about logistics and eager to make an impact. Join a team that values innovation, collaboration, and continuous growth.

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📌 Warehouse Operations Support Specialist (Ontario)
🏢 JDSmith
📍 Ontario