The Counter Supervisor enhances customer and co-worker experiences by leading a high-performing, customer-focused team through effective coaching, clear communication, and operational excellence. They ensure smooth and safe operations by aligning resources, optimizing processes, and fostering strong relationships with customers, suppliers, and internal teams.

Our Core Values & Character Expectations
Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities
Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures.

Leadership and People Management

Lead and manage the onboarding, and ongoing development of the Counter team

Implement internal succession, by identifying and developing high potential team members

Foster a positive and collaborative work environment, by communicating clear expectations, listening tothe team and celebrating the achievement of goals and values

Monitor and evaluate team performance, providing feedback and coaching as needed

Working closely with HR, address performance issues promptly and implement corrective actions

Conduct performance reviews for all direct reports

Customer Service

Foster strong relationships with primary customers and suppliers to provide exceptional service that is consistent with Next values, resolving any issues or challenges, and consistently reviewing and identifying opportunities to drive business growth





Respond to unsatisfied customers to diffuse confrontational situations with a win-win solution in a timely and professional manner

Maintain current and relevant product knowledge to assist and educate customers to make the best decisions based on their needs

Ensure that the counter is properly staffed

Identify high moving products and ensure inventory levels are maintained resulting in quick turnaround service for customer

Operational Oversight

Oversee all counter operations, including receiving, picking, and replenishment

Ensure that all tasks are completed accurately and on time

Monitor daily counter activities and reports to ensure productivity targets are met

Plan and allocate resources effectively to meet operational demands

Coordinate with other departments to ensure smooth operations and productive use of resources

Coordinate inventory processes and ensure effective inventory management practices (eg. Cycle counts and annual inventory)

Safety and Compliance

Enforce safety protocols and ensure a clean, organized, and safe work environment

Conduct regular safety audits and training sessions for the team

Ensure compliance with company policies and legal regulations

Strategic Planning and Improvement

Develop and implement strategies to improve operations and efficiency

Identify areas for process improvement and lead initiatives to enhance counter performance

Stay updated with internal reports, industry trends and best practices to ensure continuous improvement

Communication

Maintain clear and effective communication with customers, vendors, the counter team, management, and other departments

Provide regular updates and reports to the Branch Coordinator





Address any issues or concerns raised by customers or internal stakeholders

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications
Knowledge/Skill/Ability Requirements

Ability to consistently model Next’s core values and character expectations listed above

Strong leadership, team management, and collaboration skills

Excellent problem-solving, prioritization, and adaptability

Excellent written and verbal communication skills

Strong organizational, multitasking, and time management skills

Keen attention to detail, to ensure accuracy in all tasks

Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)

Ability to learn and become proficient with internal software (ODT, CSD etc)

Knowledge of plumbing or hydronic supplies is an asset

Experience & Education

Minimum 2 years of previous management/ leadership experience

High School or equivalent

Valid Drivers License

MHE Certification required or the ability to obtain within three months of employment. On-site training will be provided if required by the position

Previous experience in plumbing or counter sales environments is an asset

Physical Demands/ Working Conditions

This position is required to work weekends or after regular business hours as required

This position involves standing, walking, and lifting for extended periods

Position requires the ability to lift up to 50 pounds without assistance

Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.
#J-18808-Ljbffr

📌 Counter Supervisor (Ontario)
🏢 NEXT Supply
📍 Ontario