Job Purpose
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them build a better future together. While this job is posted as a Customer Service Representative, internally we title it a Member Service Representative, always putting members at the centre of everything we do.
Accountabilities
Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
Build connection.
Act with courage.
Re‑imagine.
Build relationships with members and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
Educate members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.
Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members' financial needs.
Build a strong understanding of how Coast Capital Savings assists in providing financial well‑being to our members.
Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
Act as the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Skills & Qualifications
To be successful as a Member Service Representative in a Coast Capital branch, you must be a positive, team‑oriented individual with the following knowledge, skills and abilities.




Communication – Strong verbal English communication skills and comfort with sensitive conversations with members.
Active Listening – Listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
Empathy – Understand that a bank account is more than numbers on a screen and show understanding and respect for whatever situation a member might be in.
Initiative – Don’t sit and wait for something to do; see something that needs to be done and do it.
Problem Solving – Find job satisfaction by identifying a member problem and working towards solving it with them.
Curiosity – Be a life‑long learner who loves to grow their understanding of the financial world.
Advisory – Be comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within the organization.
Adaptability – Happen happily with whatever situation comes your way.
Motivation – Self‑motivated, positive, and looking to grow a career in customer service and/or banking.
Integrity – Follow the documented process and do the right thing, every time, even when no one is watching.
Equity, Diversity & Inclusion at Coast Capital
We believe everyone has potential and are committed to building inclusive futures for everyone.



We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities, and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion.
Why join Coast Capital Savings?
Purpose is our North Star. We look at everything through our purpose, informing the advice we provide, the experiences we create, and the programs we build.
Committed to inclusion and engagement. We focus on equity, diversity, and inclusion and routinely track progress.
A career that grows with you. We develop our people and promote from within.
Work where you’re most effective. MyWork gives employees flexibility based on role nature.
Benefits that flex to your needs. Comprehensive, customizable perks for you and your family.
Retirement options. Options include defined contribution or defined benefit pension plans.
Mortgage and auto financing benefits. Employees save with best‑in‑category benefits.
Real Recognition. Excellence is recognized throughout the year.
Winning culture. Recognized as a Platinum member of Canada’s Best Managed Companies.
Reinvest 10% back into the community. Over $90 million invested in member communities since 2000.
Double your impact. We donate $10 for every hour you volunteer to a Canadian charity or non‑profit of your choice.
D&I; at Coast
We value diversity, equity and inclusion. We celebrate, support and thrive on differences for the benefit of our employees, members and community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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📌 Member Services Representative (British Columbia)
🏢 Coast Capital Savings
📍 British Columbia