Position Summary

Under the general direction of the Security Manager or designate, the Surveillance Operator is responsible for daily monitoring and observation of Casino operations, ensuring the security and integrity of Casino assets, staff and guests. The role involves reviewing footage, conducting routine checks of the gaming floor, documenting violations, and supporting other gaming departments in protecting company assets. Attention to detail and sound observation skills are critical when completing reports and logs that may be used as evidence in legal proceedings. One must enforce and comply with Alcohol and Gaming Commission and OLG standards.

Key Accountabilities

Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities;

Enforcing restricted access for unauthorized persons;

Observing cashier transactions, slot drops, chip/hopper fills and transfers; escorting cash and cash equivalent movements;

Tagging and reporting found property; transferring items to Lost and Found;

Conducting regular patrols of the facility interior and exterior as directed;

Escorting guests and employees as directed;

Performing identification checks as required;

Referring disputes to the Supervisor, Security;

Reporting procedural violations, large cash/cash equivalent transactions, excluded and self‑excluded guests and unauthorized access to the supervisor;

Maintaining accurate and concise logs and records;

Investigative skills required to report and document all irregular, unusual, suspicious and/or illegal activities;

Possessing solid communication skills to effectively deal with all operational departments;

Ensuring health and safety directives are followed,



as well as other statutory regulations;

Performing other duties as assigned or directed;

Ensuring compliance with Alcohol and Gaming Commission regulation and all applicable laws, policies and procedures;

Ability to work all shifts, including evenings, weekends and holidays;

Knowledge of gaming industry considered an asset;

Ability to exceed internal and external customer expectations through timely, effective and service‑oriented communication.

Educational and Functional Requirements

Work on an as‑needed basis; hours may vary depending on operational needs and include early mornings, afternoons, evenings, nights, graveyards and weekends as we operate 24 hours a day, seven days a week;

High School Diploma or equivalent;

Previous security experience an asset but not required;

Gaming Security Officer (GSO) course an asset;

Security Guard Licence an asset;

Proficiency in English; fluency in other languages an asset;

Exceptional interpersonal and communication skills and the ability to handle multiple tasks simultaneously;

Ability to exceed internal and external customer expectations through timely, effective and service‑oriented communication;

Successful completion of a Criminal Record Check through the Independent Gambling Control Officer (IGCO);

Commitment to continually increase knowledge of our products and services in order to offer exceptional experiences to our guests;

Knowledge of computer applications—MS Word, Excel, Access, Power Point;

Training and certifications as required.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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📌 Part Time - Security Officer/Surveillance Operator-DWC (British Columbia)
🏢 Great Canadian Entertainment
📍 British Columbia