Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.

Responsibilities

Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products

Answer and respond professionally to technical dealer calls and emails with a customer first aptitude

Provide verbal instruction and French translation as needed for repairing spas and installing accessories

Perform service calls to the customer site as required

Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products





Write technical memos and product bulletins to keep dealers current on product updates

Work with the QA department on continuous improvement of our products

Provide the organization with analysis regarding problems reported from the field

Compensation is $55,000+

Qualifications

Fully fluent in French and English

A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment

Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset

Working knowledge of mechanic components and electrical troubleshooting

Demonstrated verbal and written communication skills.

Excellent problem-solver, able to manage and resolve conflict

Ability to work independently and effectively with co-workers and customers

Knowledge of MS Office Suite, ERP systems

Occasional travel, valid passport and driver’s license required

Occasional overtime and weekend work may be required

Understanding of electro-mechanical concepts is required

Benefits

Work from home

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

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📌 Technical Service Representative (Ontario)
🏢 Jacuzzi Group
📍 Ontario