Enhance your customer service career as a Client Services Associate with Worksite Safety in Burlington, Ontario. This full time position emphasizes bilingual communication and client support.

In this role, you will provide essential assistance to clients, helping them navigate safety training and utilize Worksite's online learning system. Your engaging and patient interactions will ensure a high-quality experience for all clients while addressing their diverse needs. You will adapt to various schedules, showcasing your commitment to outstanding service.

Key Responsibilities:
• Engage with clients by phone, chat, and email
• Resolve inquiries related to health and safety training
• Document client interactions clearly and accurately




• Assist in training registrations and technical inquiries
• Identify customer experience improvements based on feedback

Requirements:
• Proven experience in customer-focused roles
• Strong bilingual communication skills, English and French
• Familiarity with CRM systems like Zendesk
• Ability to manage varying shifts and busy call queues
• Basic IT proficiency is advantageous

Leverage your problem-solving skills and contribute to a seamless client experience at Worksite Safety.
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📌 Worksite Safety Client Services Associate (Ontario)
🏢 Worksite Safety
📍 Ontario