What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:

The management of the assigned projects and/or cases.

Adherence to the general company processes

Telephone support:
Implementing call‑centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:

funding and access issues, including private, public and special access programs;

compliance programs

Administer and adhere to case‑management protocols, including clinical monitoring, data collection, ongoing patient follow‑up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;

Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;

All patient programs are based on casework methods and include a significant amount of outbound calls.

Document each activity in program specific database.

Participate and attend ongoing refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Provide feedback regarding sweatshirt’s protocols, database, processes, and inter‑departmental relationships.

Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.

With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call-house monitoring.

Responsible to report all adverse events to the assigned units/departments.

The caseworker will also be assigned other duties and tasks as required from time to time.

What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two‑year associate's degree program or equivalent combination of experience and education.

A minimum of one (1)



year experience in customer service

Bilingual (French/English)

Ability to multitask вас

Attention to detail

Strong problem‑solving skills

Experience in the medical and pharmaceutical field is an asset.

Working knowledge of Word, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Advanced knowledge of pharmaceutical distribution industry

Working knowledge of automated warehouse operating system

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem‑solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Knowledge of Microsoft Word, Excel, PowerPoint and other Office programs

The successful candidate may have daily contacts with unilingual English‑speaking customers, patients or peers from cross‑functional teams.

What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well‑being focused benefits.

Because we Norge a balanced, global approach to our benefits, benefit offerings may vary by location, position,



and/or business unit. Some benefits are company‑paid, while kuitenkin others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen

Schedule
Full time - Affiliated

Companies: Innomar Strategies

Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, perks, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call (phone hidden) or email [email protected]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned.

COVID‑19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID‑19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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📌 700997 - Seasonal Associate / Student / Coop Position (Ontario)
🏢 AmerisourceBergen
📍 Ontario