The Role
As an Auto Insurance Account Manager, you’ll play a key role in delivering exceptional customer service and building strong client relationships. You’ll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team workplace. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.

Who You Are

High School graduate

Insurance Broker Level 1 license preferred, but willing to train the right candidate

A natural at building authentic customer relationships and working collaboratively with a team

Highly organized with strong time management and multitasking abilities

Able to maintain confidentiality and exercise discretion professionally

Proactive, dependable, and customer-focused

Motivated to learn and grow within the insurance industry

Strong work ethic without sacrificing your ability to have fun on the job

What You’ll Be Responsible For

Deliver Exceptional Client Service

Engage with clients to determine their insurance needs and provide expert coverage advice

Serve as the first point of contact for customers in the branch

Build authentic and lasting client relationships through excellent service

Support clients through the claims process with care and professionalism

Manage and Grow Your Book of Business

Maintain and manage a book of business through proactive client communication via phone, email, and letter

Process renewals in a timely and accurate mannerMaintain high levels of client retention through relationship management and service excellence

Develop new business opportunities by securing expiry dates and cross‑selling additional products





Be a Strong Team Contributor

Collaborate with teammates to support branch operations and client needs

Stay organized while managing multiple priorities in a fast‑paced environment

Continuously learn and develop industry knowledge and insurance expertise

Contribute to a positive, supportive, and fun workplace culture

What You Bring
Must‑Haves

High School diploma

Strong customer service and communication skills

Excellent organizational and time management abilities

Ability to multitask and adapt in a busy environment

Professionalism, discretion, and attention to detail

A positive attitude and willingness to learn

Nice‑to‑Haves

Level 1 Insurance Broker License in British Columbia

Previous customer service or insurance experience

Experience managing client relationships or sales opportunities

Familiarity with ICBC transactions and auto insurance products

About Us
At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.





Why Join Schill Insurance?

Competitive salary and comprehensive benefits package

Extended health, dental, vision care, and RRSP matching

Paid education, licensing, and professional development

Supportive, team-oriented work environment

Opportunities for growth opportunities and advancement

Work‑life balance with consistent scheduling and no Sunday shifts

Three weeks (15 days) of vacation to start

Three paid “You” days per year (one volunteer day, one personal day, and your birthday off with pay)

$600 annual wellness spending account

Where This Role Can Take You
This role is a great opportunity to build a long-term career in insurance. As you grow, you’ll have opportunities to:

Expand your insurance knowledge and licensing

Grow into more senior account management responsibilities

Develop expertise across multiple lines of insurance

Advance within Schill Insurance and the BrokerLink/Intact network

OK – Last Thing
If you are still scared or feel you don’t have all the qualifications, apply anyway! We don’t hire off keywords. We hire real people who are motivated, curious, and eager to grow. If you are smart and can learn, you may just be the perfect fit.

If you are motivated, professional, and excited to build a career with a supportive team, we would love to hear from you!

Background Check
As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Schedule and Job Type
Schedule: Monday – Friday & Saturdays as scheduled
Job Type: Full-time Permanent, in-person at the Port Alberni Office

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📌 Auto Insurance Advisor (British Columbia)
🏢 Schill Insurance Brokers
📍 British Columbia