Your Opportunity at ARC’TERYX
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving

Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way

Championing Arc’teryx as a brand ambassador both in-store and in the community

Developing your passions both in and out of the store with the support of the team

Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives

Providing feedback on merchandising and in-store experience to help drive sales

Maintaining an open, cooperative relationship with your team and store leadership

Supporting with and participating in various store tasks as assigned by the leadership team

Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels

Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns

Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications





Passionate about delivering exceptional customer service

Loves to have fun at work and holds themselves accountable to what is required

Self‑motivated and enjoys problem solving

Highly flexible and adaptable when faced with ambiguity

Effectively balances autonomy and collaboration

Inspires breakthrough thinking and continuous improvement

Seeks the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Passion for work is paralleled by passion for getting outside and living it

Expectations

All employees are expected to be available to work Black Friday and from the second week of December until the end of the holiday season, to be defined each year based on the period guests are permitted to return holiday merchandise.

Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.

Under the direction of the Store Leads, Store Manager and Assistant Manager, complete other additional projects, duties and assignments as required.

Availability Requirements

Available for a minimum of one open, one close and one weekend shift each week.

Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.

Full Time: 30–40 hours per week (5 days per week).

Part Time: 10–30 hours per week (2–4 days a week).

Compensation
Hourly. A reasonable estimate of the pay range is CAD$20.70 – CAD$23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training.

Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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📌 Product Guide (British Columbia)
🏢 Arc'teryx Equipment
📍 British Columbia