Explore a career as a Customer Service Agent with Serco Canada, focusing on delivering outstanding service in driver examination procedures. This role is essential for supporting applicants through their licensing process.
As a Customer Service Agent, your main focus will be to help applicants navigate their eligibility for various classes of licences. You will conduct vision screening and manage administrative tasks for scheduling tests. Upholding health and safety standards, you’ll ensure compliance with regulations while providing excellent service.
Key Responsibilities:
• Assist applicants with information on licences and eligibility
• Conduct necessary vision screenings and administer tests
• Schedule road tests and issue temporary permits
• Collect and manage fees for licensing services
• Address discrepancies in driver records with precision
Requirements:
• Completion of the Customer Service Agent training program
• GED or high-school diploma required
• Valid Ontario Class G driver’s licence
• Minimum of two years’ customer service experience
• Ability to multitask effectively
Utilize your skills to provide excellent service as a Customer Service Agent with Serco Canada.
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