It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!
About You:
You'll report to the Director of Strategic Initiatives and own projects from start to finish - turning great ideas into reality. Working closely with teams across the company, you'll be the central hub that connects business needs with technical solutions, helping us build better insurance products that customers actually want to use.
What You'll Do:
Create and execute large-scale project plans that deliver results
Manage project scope, timelines, and budgets to ensure successful outcomes
Lead initiatives as a change agent and drive organizational improvements
Requirements & Analysis
Gather and document business requirements for internal and external IT teams
Ensure technology solutions actually meet defined business needs
Translate business requirements into clear technical specifications that developers can action
Analyze and manage requirements for platform enhancements and integrations
Stakeholder Management
Collaborate with internal IT, software development, BI teams, end users, vendors, and implementation partners
Identify and understand high-level business needs of clients and stakeholders
Provide clear, regular project status updates to all stakeholders
Resolve conflicting requirements diplomatically and effectively
Quality Assurance & Training
Lead testing and QA efforts for websites and online applications
Communicate current features,



changes, and bug fixes to relevant teams
Train internal and external teams on system updates and enhancements
Monitor potential impacts on requirements and technical scope
Technical Expertise
Serve as a subject matter expert providing technical and application support
Stay current with new software tools and technologies
Maintain deep knowledge to support both internal and external customers
What We're Looking For
Education & Experience
Post-secondary degree in Business Administration, Marketing, Sales, or related field
8+ years of Business Analyst experience with proven track record
Core Skills
Strong analytical and problem-solving abilities
Excellent communication and presentation skills
Detail-oriented with exceptional organizational and planning capabilities
Outstanding time management and multitasking skills
Ability to stay focused in fast-paced environments
Professional attitude with collaborative team spirit
Experience working closely with software development teams
Advanced proficiency in MS Office, especially Excel
Quick learner who adapts easily to new technologies
Preferred Qualifications




Insurance industry background (travel or student insurance preferred)
Understanding of claims and assistance workflows
PMP Certification
If you don’t meet every qualification listed, we encourage you to apply. At MSH Americas, we value diverse backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer committed to fostering an inclusive and supportive environment. If you require reasonable accommodations at any stage of the application process, our Human Resources team is here to support you.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Contract
Job function Job function Project Management, Product Management, and Consulting
Industries Insurance, Banking, and Travel Arrangements
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📌 Project Manager (Contract) (Ontario)
🏢 MSH Americas - DIOT-SIACI Group
📍 Ontario