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Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.
This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
Coordination of reservation requests including eventual book-out situations
Processing reviews, complaints, and claims via several online tools and CRMs
Deliver a high level of guest satisfaction management (we offer a 100% response service)
Moderation of hotel partner exchanges (availabilities, current property pictures, offer improvement etc.)
Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!
So if you are:
fully fluent English and French
experienced/familiar with North American business culture
an excellent communicator and have a strong sense of diplomacy
a former hospitality worker: front desk, guest relations,



or reception is ideal
at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
dynamic, reactive, and able to prioritize busy workloads
You'll get:
Contract: Full time permanent position (CDI)
Compensation: 40-50K$/year + bonus for each week-end worked
Start: ASAP
Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
Days off: 2 per week, on weekdays or week-ends depending on the shift
Location: Montreal
Remote working 2 days/week after 6 weeks
The package includes a comprehensive healthcare plan
Career opportunities in a fast-paced, rapidly growing environment!
Recruitment process:
HR Call Interview
Interview with Chief Sales Officer
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Industries Hospitality
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📌 Customer Care Specialist - M/W (Quebec City)
🏢 Dayuse.com
📍 Quebec City