Become a First-Level Support Agent with Garaga, focusing on delivering exceptional application support to users across internal platforms. Ideal for individuals who thrive in customer service environments.

In this role, you will work under the supervision of the Director of Partner Pricing & Digital Product Support, addressing first-level requests and escalating more complex issues. Your documentation skills in Jira will help ensure user requests are handled efficiently. Prior experience in the garage door manufacturing industry is beneficial, and proficiency in English, with some French knowledge, is preferred to assist users effectively.

Key Responsibilities:
• Handle first-level support for user inquiries via multiple channels
• Elevate complex issues to the proper teams when necessary




• Ensure thorough documentation of all requests in the ticketing system
• Communicate clearly and professionally with all users
• Manage and process support tickets through Jira

Requirements:
• Experience in garage door manufacturing is advantageous
• Robust problem-solving and escalation abilities
• Quick learner of new technologies
• Fluent in English, French is a plus
• Familiarity with ticket management systems required

Bring your expertise in application support to Garaga and improve the user experience!
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📌 First-Level Support Agent - Garaga (Manitoba)
🏢 Garaga
📍 Manitoba