Resident Services Coordinator (RSC)
Posting Number: 26-037

Reports to: Manager of Resident Services

Union: BCGEU

Compensation: $28.81-$30.58/hour

Schedule: 8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

Status: Full Time, Permanent

Posting Closing Date: July 24, 2026 at 4pm

Organizational Focus
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities

Contributes to ensuring a high occupancy rate by:

Arranging viewings with potential residents and following up with prospective renters

Completing the move-in process with new residents

Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities

Collaborating with other departments to support housing security and stabilization efforts to minimize evictions

Completing the move‑out process, updating the required data‑bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

Tenancy Management and Resident Communication:

Timely response to resident communication including complaints and inquiries

Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records

Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy

Works with residents to create and track payment plans as required and that chargeback procedures are followed

Ensures appropriate and effective communication takes place with residents,



provide responses where required, including as a direct liaison with residents and external stakeholders as required

Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable

Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings

Performs a variety of administrative functions including:

Undertaking move‑ins/move‑outs and unit showings

Processing rent/subsidy changes as per BC Housing guidelines

Implementing rent increases in accordance to RTB requirements

Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing

Providing monthly reports to the Manager of Resident Services on internal housing statistics

Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement

Cross‑training with coordinator positions in other departments

Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required

Requirements
Education:

Secondary school graduation

Certificate or diploma in Office Administration

Experience:

A minimum of 2 years related property management experience

Knowledge, Skills and Abilities:

Strong organizational and time management skills

Demonstrated conflict resolution skills

Knowledge of the Residential Tenancy Act

Ability to operate as part of an interdisciplinary team





Proficient in MS Office programs including Word, Outlook and Excel

Knowledge of Yardi Property Management software an asset

Additional Criteria for Role:

Completion of a Criminal Record Check is required before employment commences

Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance

Current basic First Aid Certificate

Please note that a combination of experience and education may be considered.

Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

A mission driven and meaningful working environment

Competitive salary from a Certified Living Wage Employer

Minimum six (6) percent vacation accrual rate for all permanent staff

Excellent benefits package for full‑time employees (includes extended health and dental, life insurance, and more)

Competitive BCGEU Pension Plan

Employee assistance program

Wellness time

Career development and internal advancement opportunities

Organization and individual training opportunities

Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a secure and risk‑free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.

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📌 Resident Services Coordinator (British Columbia)
🏢 Pacifica Housing
📍 British Columbia