Frontier Networks is a rapidly growing telecommunications company specializing in innovative networking solutions. We provide businesses with reliable internet, managed services, and cutting-edge infrastructure. Our team is built on collaboration, efficiency, and a drive to deliver exceptional customer experiences.

Key Responsibilities
Provide first-level technical support via phone, email, and ticketing system.
Monitor, log, and track incidents to ensure timely resolution.
Troubleshoot basic network issues (LAN/WAN, Wi-Fi, VPN, VoIP). Assist customers with hardware/software setup and connectivity.
Escalate unresolved or complex issues to Tier 2/Tier 3 teams with detailed notes. Document all issues, troubleshooting steps, and resolutions in the ticketing system.
Maintain high levels of customer satisfaction through explicit communication and professional support.
Participate in shift rotations and ensure adherence to service-level agreements (SLAs). Qualifications

As a Tier 1 Network Support Analyst, you will be responsible for providing frontline technical support for customers experiencing network-related issues. You’ll handle inbound tickets, perform initial diagnostics, and escalate more complex issues to higher-tier teams when necessary.



This position is ideal for someone eager to grow their skills in networking, troubleshooting, and customer service. Education and Requirements for the process
Degree in Information Technology, Networking, or related field (or equivalent experience).
Technical Skills: Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
Ability to create and terminate RJ-11 and Rs. Familiarity with cabling, network hardware, and common troubleshooting tools.
Experience with Windows/Linux operating systems is an asset. Soft Skills:
Strong problem-solving abilities:
Excellent written and verbal communication skills. (English)
Ability to stay calm under pressure and manage multiple tickets.
Customer-focused mindset.

Other Characteristics:
- Enthusiasm and Willingness to learn
- Needs to be a team player

Other Requirements:
- Rotational Shift. Sunday - Sunday 8AM-8PM
- Willing and able to work any 5 days of the week.
This is an office position.

This is an existing position Job Type: Full time

Pay: $45,000.00-$50,000.00 per year

Advantages
Dental care
Extended health care

Work Location: In person

📌 Tier 1 Network Support Analyst Etobicoke
🏢 Frontier Networks
📍 Etobicoke