Position summary:
Under the supervision of the Customer Experience Supervisor, the Customer Experience Agent plays a key role within our airline, serving as the first point of contact for our customers. This professional is responsible for delivering an exceptional customer experience by handling inquiries, providing accurate information, and resolving issues efficiently.

Key responsibilities:

Follow all Customer Experience procedures

Welcome passengers at the airport and assist them with the check-in process

Answer customer inquiries and provide detailed information about flights and services

Manage flight reservations and itinerary changes

Resolve baggage-related issues and coordinate baggage claims

Conduct post-flight follow-up to ensure customer satisfaction

Collaborate with ground operations teams to resolve operational issues affecting customers

Prepare for the upcoming day's operations

Ensure compliance with all safety and customer service standards

Please note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role,



the employee may also be required to perform other related duties, including Ramp Agent responsibilities, as assigned by their supervisor or a member of the management team.

Required qualifications:

High school diploma or equivalent

Previous customer service experience, preferably in the aviation industry

Knowledge of passenger check-in and boarding procedures

Proficiency with computer systems used for reservations, ticketing, and flight operations

Excellent communication and interpersonal skills

Ability to work under pressure while maintaining a high standard of customer service

Strong customer service orientation and commitment to customer satisfaction

Team player with the ability to adapt to changing situations

Strong problem-solving skills and initiative

Our offer:

Join an experienced and agile team!

Competitive salaries based on licenses and experience

Flexible schedule

RRSP

3 weeks of vacation after the first year of service

5 personal days

Comprehensive benefits package

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📌 Customer Experience Representative - YQB (Quebec City)
🏢 Starlink Aviation
📍 Quebec City