Maximize your skills as a Collection and Customer Service Agent at Iceberg Finance located in Québec City. This role entails effective client follow-ups and managing overdue accounts passionately.

As part of a recognized Fintech, your responsibilities will include communicating with clients through calls and emails, following up on payments, and conducting judicial procedures. A meticulous and organized approach will ensure your effectiveness in a role dedicated to balancing empathy with efficiency.

Key Responsibilities:
• Handle incoming calls and emails from clients daily
• Follow up on unpaid accounts systematically
• Initiate necessary judicial procedures for debt recovery
• Research client information for informed decision-making




• Collaborate with insurance companies on loss claims

Requirements:
• Solid grasp of relevant legal frameworks
• Outstanding communication for both written and oral interactions
• Proven ability to negotiate with clients effectively
• High competency in MS Office and database usage
• Ability to manage multiple priorities in a calm manner

Bring your resilience and organizational skills to a prominent role at Iceberg Finance that values both resolve and compassion.
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📌 Client Follow-Up and Collection Specialist (Ontario)
🏢 iFinance Canada
📍 Ontario