Job Title Product Manager, Personal Banking

Location Markham, Ontario

Job Summary Bank of China (Canada) is seeking a energetic Product Manager, Personal Banking to champion the growth and optimization of our Personal Banking offerings. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in cross-border banking solutions . The ideal candidate is a strategic thinker with hands‑on experience in retail banking and a strong understanding of investment products.

Responsibilities
Lead the development, enhancement, and lifecycle management of personal banking products tailored to personal banking clients

Leverage market insights and client feedback to identify product improvement opportunities

Conduct performance analysis and segmentation to optimize product penetration and profitability

Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity

Champion risk self‑assessments and ensure controls align with regulatory expectations

Act as a key liaison for resolving inquiries across branches and call centres





Deliver training programs to internal teams to strengthen product knowledge and sales effectiveness

Collaborate with BOC domestic branches and BOCHK to advance cross‑border GIC product offerings

Qualifications
Bachelor’s degree or above in Business, Finance, or a related field

Minimum 2 years of retail banking experience , preferably with a focus on investment or deposit products

Solid knowledge of Personal Banking products , operations, and client needs

Strong analytical and product management skills

Bilingual proficiency in English and Mandarin preferred due to frequent coordination with overseas branches

High attention to detail, problem‑solving mindset, and a customer‑first attitude

Accommodations Accommodation: If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.

EEO Statement Bank of China (Canada) is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.

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📌 Product Manager, Personal Banking (Ontario)
🏢 Bank of China(Canada)
📍 Ontario