DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Niagara On The Lake, Niagara Pkwy

Job Posting Title: Customs Assistant

Time Type: Full Time

Compensation: Salary starting at $36,000 plus eligible benefits, in accordance with experience and internal equity

Summary
Primary duty is provide administrative assistance in the customs brokerage department.

Key Duties and Responsibilities

Track and trace incoming shipments and manage incoming calls from carriers and clients

Process courier Low Value Shipments (LVS), as needed

Customs receivable invoicing, on CW1, when applicable

Managing Electronic Work Queues

Monitoring group mailboxes

Arranging for payments of invoices to steamship lines, warehouses, government agencies, when applicable

Report generation for clients, as and when required

E-manifest, house bill filing, replying to inquiries and ensuring compliance with filings, when applicable

Adhere to all Standard operating Procedures and Policies set in place by the department and organization

Provide input and be an active participant at weekly team briefings

Education and Experience

High School Education, required

1 year of freight forwarding or customs experience, an asset

Skills and Competencies

Good command, both verbal and written, English skills

Ability to create collaborative engagements and active listening

Service oriented and able to resolve customer grievances

Strong interpersonal skills,



building professional relationships internally and externally

Solid problem‑solving skills and analytical skills

Ability to multi‑task, plan, prioritize and manage time effectively to meet goals and achieve results

Both a team builder and a team‑player

Excellent organizational and time management skills

Ability to communicate effectively in a diverse multicultural environment

Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position, additional languages may be required in other locations

Microsoft Office suite

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer

Occasional travel may be required

Regular working hours apply for this position; at times, working beyond these hours may be required by business needs

Additional Notes
Employees will be required to work on assigned statutory or public holidays based on operational needs. To ensure a fair distribution of these requirements, employees will be placed on a rotation schedule throughout the year. In such cases, compensation will be provided in accordance with applicable employment standards legislation and will include holiday pay plus applicable premium rates, or a substitute paid day off, as permitted by law.

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV does not use AI to screen candidates during the recruitment process.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected].

#J-18808-Ljbffr

📌 Customs Assistant (Ontario)
🏢 DSV - Global Transport and Logistics
📍 Ontario