Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full time Client Experience Representative at Etobicoke (Two locations: Lake Shore Blvd West & Park Lawn Rd/ Royal York & The Queensway) . This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company
Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview
We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy. Our staff will also enjoy credits to use in-house for massage therapy, physiotherapy and chiropractic services!

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing,



collections and creating email communication would be an asset. The ideal candidate should have flexibility in working mornings (starting at 8:00am), evenings (until 8:00 pm), and Saturdays.

Responsibilities

High quality interactions with clients

Delivering client services such as inquiries, bookings, payments

Payment reconciliation

Weekly reporting of clinic stats

Maintaining and managing accounts receivables

Managing, training, and overseeing the client experience team

Direct support to the clinic director with reporting and billing

Administrative tasks as assigned

Understanding and selling related health care services and products

Developing and delivering company promotions and onsite marketing events

Smiling, laughing and having a good time!

Skill Requirements

Leadership

Multitasking

Detail and process oriented

Meet deadlines

Creative and energetic

Telephone AND in-person communication skills

Morning and evening hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.

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📌 Client Experience Representative (Etobicoke) (Ontario)
🏢 Foundation Physiotherapy & Wellness
📍 Ontario