Become a key player as a Front Office Leader at Shangri-La Toronto. Foster an outstanding guest atmosphere through authentic hospitality and operational excellence. In the Service Leader capacity, you will support the Front Office Manager to drive service excellence.

Your responsibilities include supervising daily operations, coaching your team, and engaging directly with guests to elevate their experience. You will also handle financial reporting and maintain adherence to safety standards in a secure hotel setting. Key Responsibilities:
Inspire Front Office colleagues through effective coaching
Act as Duty Manager and address guest complaints
Ensure all hotel safety and policy compliance
Oversee financial processes and maintain accurate records
Develop connections with local venues for guest services Requirements:
Minimum of 2 years in a similar hotel role
Degree or diploma in Hospitality Management (completed/in-progress)
Robust problem-solving and decision-making capabilities
Technology proficiency with Opera and Microsoft tools
Adaptable availability for various shifts and events Your commitment to exemplary service will resonate throughout Shangri-La Toronto, enhancing every guest's journey.

📌 Shangri La Toronto Front Office Leader
🏢 Shangri-La Hotels
📍 Toronto