Responsibilities
Welcome patients and provide an exceptional customer experience.
Schedule, confirm, and coordinate patient appointments.
Explain treatment plans, pricing, and financing options.
Assist patients with completing registration forms and maintaining accurate medical records.
Coordinate communication between patients and healthcare providers.
Answer phone calls, emails, and online inquiries promptly.
Follow up with prospective and existing patients to improve treatment acceptance.
Process payments and maintain accurate billing records.
Ensure confidentiality and compliance with clinic policies.
Support daily clinic operations and administrative tasks.

Qualifications
1–3 years of experience in customer service, healthcare, hospitality, or sales.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Comfortable using Microsoft Office and scheduling/EMR software.




Ability to work in a fast-paced environment.
Qualified, friendly, and patient-focused attitude.
Previous experience in a medical, dental, or cosmetic clinic is considered an asset.

Preferred Skills
Sales or consultation experience.
Knowledge of electronic medical records (EMR).
Experience with treatment coordination or patient navigation.
Ability to build rapport and manage sensitive conversations.

Compensation
CAD $25–30/hour + performance bonuses (typical for experienced candidates in private clinics)
Full-time
Health & dental benefits
Paid vacation
Career development opportunities

Pay: $25.00-$30.00 per hour

Advantages
Flexible schedule

Experience
MOA (required): 1 year (preferred)

Work Location: In person

📌 Patient Care Coordinator Vancouver (Canada)
🏢 Marpole Physiotherapy Clinic
📍 Canada