Flexible hours ~ Being part of a family-owned business committed to the community ~ Performance bonuses (in-store sales or management position) ~ Recognition program for years of service ~ Referral bonus ~ Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends) For full-time employees: Three (3) to five (5) paid personal days (depending on the position) Because we want women around the world to look and feel their best! We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores). Reporting to the Director, IT Infrastructure, Support and Cybersecurity, the incumbent will lead a team of Application & Integration Specialists to ensure effective support of the various business applications used across the organization.

Develop a strong understanding of the business processes across all business units, as well as the systems in place and their integrations. Manage the team's priorities based on the criticality of incidents and operational tasks. Coordinate major incident management by following established processes and ensuring timely communication with all stakeholders.

Promote the analysis and documentation of recurring incidents and participate in implementing corrective and preventive actions to reduce future occurrences. Develop, monitor and report on team performance metrics. Contribute, together with the team, to various IT projects as required.





Deliver a high level of customer satisfaction through quality service and support. Develop employee training plans and implement career development initiatives. Participate in an after-hours support rotation with other team members.

You continuously seek opportunities to prevent recurring issues through continuous improvement.

Business Acumen and Technological Agility: You understand the realities of the retail industry and the business processes that support day-to-day operations. Prioritization, Organization and Resilience: You effectively manage multiple priorities, make sound decisions based on business needs and maintain a high level of performance in a quick-paced environment where priorities can shift quickly.

Customer Focus and Results Orientation: You are committed to delivering exceptional service and creating a positive experience for users.

Communication and Influence: You communicate clearly and adapt your message to both technical and non-technical audiences. College diploma or university degree in Information Technology or a related field. ~Previous experience leading or managing a team. ~ Bilingual in English and French, both spoken and written (the role requires communication with partners outside Quebec). ~ Previous experience in a multi-store retail environment is considered a strong asset. Permanent, Full-Time #The information on this site is for information purposes only and is not intended to have legal consequences.

La Vie en Rose is committed to employment equity.

📌 IT APPLICATION SUPPORT, TEAM LEAD (Montreal)
🏢 Hillcrest Mall
📍 Montreal