Lead a talented Application Support team at La Vie en Rose, ensuring effective support for business applications. This permanent, full time role focuses on team leadership and problem-solving. Reporting to the Director of IT Infrastructure, you will guide a team of Application & Integration Specialists.

Key responsibilities include coaching the team, managing incident priorities, and analyzing trends to prevent recurring issues. You’ll collaborate with IT teams to enhance application environments while developing key performance metrics. Key Responsibilities:

- Supervise and mentor Application Support staff
- Manage major incident communications with stakeholders
- Analyze and document recurring incident trends
- Collaborate on IT projects ensuring compliance
- Develop employee training and career initiatives Requirements:
- College diploma or university degree in IT
- 7-10 years experience in Information Technology
- Proven team leadership in a technical environment
- Bilingual in English and French
- Multi-store retail experience is an asset Excel in team leadership and operational support in a rewarding environment at La Vie en Rose.

📌 IT Application Support Team Lead (Montreal)
🏢 La Vie en Rose
📍 Montreal