Elevate your IT support career as a Desktop Support Specialist. Leverage your expertise in troubleshooting hardware, software, and OS issues in this engaging role. This position requires a minimum of three years of IT Infrastructure support experience, focusing on hardware and software troubleshooting without compromising warranty or customer security.

Candidates should be well-versed in desktop applications, LAN/WAN setups, and network troubleshooting, including TCP/IP and DNS. Your proactive approach will help resolve end-user technical issues efficiently. Key Responsibilities:

- Provide desk-side support and PC break/fix services
- Troubleshoot desktop and hardware issues effectively
- Assist with peripheral and networking hardware support
- Execute repeat call analyses and implement preventive actions
- Contribute to problem management and improvements Requirements:
- Minimum 3 years in IT Infrastructure support
- Associate Degree in Electronics preferred
- CompTIA A+ Certification or equivalent experience
- Familiarity with ticketing tools like ServiceNow
- Solid communication skills with clients and team members Bring your troubleshooting skills and passion for IT support to excel in our Desktop Support Specialist role.

📌 IT Desktop Support Specialist (Ottawa)
🏢 Sky Systems, Inc. (SkySys)
📍 Ottawa