Launch your IT career as a Help Desk Analyst with Tatham Engineering, focusing on technical support and IT infrastructure management. This role provides a collaborative setting, perfect for recent grads.

Tatham

Engineering, recognized as a top employer in Southwestern Ontario, is looking for a Help Desk Analyst to join its IT team in Guelph, Barrie, or Orillia. As the first point of contact for user support, you'll handle requests via phone, email, and ticketing systems. This role is ideal for individuals keen on applying their knowledge of Windows, Active Directory, and crucial troubleshooting skills while collaborating with experienced professionals. Key Responsibilities:

- Provide first response to user support requests across various channels




- Deploy and configure hardware for users
- Install software and offer troubleshooting support
- Manage user accounts and password resets in Microsoft systems
- Monitor IT support ticket queues with detailed documentation Requirements:
- IT or computer science educational background
- 0-2 years of relevant experience
- Knowledge of Windows 10/11 and Active Directory
- Robust troubleshooting skills and customer service abilities

��� Proactive attitude and willingness to learn Elevate your technical skills while supporting colleagues at Tatham Engineering.

📌 IT Help Desk Analyst at Tatham Engineering (Guelph)
🏢 Tatham Engineering
📍 Guelph