Enhance contact center operations as an Automation Engineer specializing in IVR and Java. Focus on automation testing for UI and APIs in a fast-paced Agile setting. The role requires expertise in Contact Center platforms and involves automating IVR and routing using tools like Cyara and Hammer. You'll also be responsible for agent desktop automation and provide technical leadership on maintenance releases, enhancements, and support activities. Key Responsibilities:

- Automate IVR and routing processes effectively
- Perform UI and API automation testing using industry tools
- Lead technical initiatives for system updates and enhancements
- Collaborate in an Agile environment with cross-functional teams
- Utilize tools such as Bitbucket/Git and JIRA for project management Requirements:
- Expertise in contact center automation platforms
- Proficient in Core Java and automation testing tools
- Experience with Agile methodologies and practices
- Familiarity with development environments like IntelliJ/Eclipse
- Robust analytical and problem-solving skills Utilize your expertise in Java and automation to drive innovation in the contact center space.

📌 IVR Automation Engineer with Java Expertise (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto