The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintain excellent interdepartmental relationships.

Your role

Attention to detail. Customer service excellence. Highly accountable.

Verify and ensure assets have proper insurance and registration in compliance with requirements.

Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.

Proactively engage with insurance agents and customers to rectify non-compliant policies.

Address insurance and registration cancellations with efficiency, contacting customers and/or insurance agents for timely reinstatements.

Escalate insurance delinquencies to Collections following established procedures.

Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.

Handle insurance-related correspondence using a variety of communication methods, including issuing letters and final notifications.

Provide prompt and informative responses to customer inquiries, maintaining a customer‑centric approach.

Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal from the program throughout the lease term.

Process Power of Attorney requests efficiently by considering provincial nuances and collaborating with provincial registry offices to resolve issues and ensure compliance.

Contribute as a collaborative team player,



emphasizing process improvement and clear communication.

Your team
As part of the Equipment Finance sector, you’ll be on a team of seven colleagues, and you’ll report to the Team Manager. Our team stands out for its expertise in equipment leasing & financing – supporting equipment dealers with hassle‑free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada.

We offer a wide range of ongoing learning opportunities for your development, including hands‑on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites

Post secondary education or equivalent work/training experience

General Insurance Essentials Course completion or equivalent insurance industry courses are considered an asset

2+ years of customer service or office administration experience

Prior insurance industry experience considered an asset

Additional Languages

French, English

Required skills

Artificial Intelligence

Cybersecurity

Diversity & Inclusion

Empathy

Equipment Finance

Initiative

Learning Agility

Resiliency

Teamwork

Your perks

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

#J-18808-Ljbffr

📌 Insurance Administrator Bilingual (Manitoba)
🏢 National Bank of Canada
📍 Manitoba