About Us
Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope
The Sales Order Coordinator is responsible for all aspects of order management and order processing for National retail accounts as well as responding to and executing day‑to‑day customer‑related requirements.

Duties & Responsibilities

Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order

Upload manual orders to Great Plains through internal web-based programs

Review and process EDI orders into GP





Communicate order related details to Operations through the shipping log or via email

Manage product flow to ensure maximum order fulfillment and minimal inventory risk

Maintain customer specific price lists and Item file on a regular basis

Communicate price changes and credit note information to customers where required

Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24‑hour timeframe

Communicate New Release updates to Customers in a timely manner

Maintain customer account information (i.e. store addresses and new store locations)

Communicate all product requirements on internal Buyer logs

Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates

Research and provide proof of delivery (POD) information when required

Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until it’s resolved

Ad hoc reports for customers/sales reps/senior management

Maintain a solid understanding of unique S2G business units i.e. Master distribution vs traditional,



in how it relates to customers and sales representatives

Provide backup support when required in other SOC’s absence

Skills & Qualifications

2+ years of experience in a customer service focused role

Able to handle competing priorities, organize tasks, and meet deadlines

Excellent written, verbal communication and interpersonal skills

Strong attention to detail

Ability to work well independently and as a member of a team

Ability to adjust to change in a rapid‑paced environment

Intermediate computer skills required on PC based software – Excel, Word, and Outlook

Experience working with Great Plains software is an asset

Represent the Company with a high level of integrity and professionalism at all times even while under pressure

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third‑party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at: www.solutions2go.ca

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📌 Sales Order Coordinator (Ontario)
🏢 Research And Developement Industries
📍 Ontario