Opportunities await with Serco Canada as a Customer Service Agent specializing in Driver Examination services. Ensure a seamless experience for all Ontario drivers.
As a key member of the team, you will evaluate applicants' eligibility, assist with documentation, and deliver essential information about licensing. This role will leverage your solid judgment and decision-making skills while adhering to strict safety and regulatory requirements.
Key Responsibilities:
• Provide exceptional customer service throughout licensing
• Conduct vision and knowledge tests for applicants
• Manage road test scheduling and dispatch
• Resolve issues regarding driver records proactively
• Comply with all operational policies and procedures
Requirements:
• Minimum GED or high school diploma
• Effective communication skills in customer interactions
• Familiarity with the Highway Traffic Act regulations
• Two years of demonstrated customer service experience
• Valid Ontario Class G driver’s license required
Capitalize on your customer service skills and contribute to a safe licensing environment as part of Serco Canada Inc.
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